FAQs
THESE QUESTIONS FROM OTHER USERS MAY HELP YOU
Frequently asked
.
THESE QUESTIONS FROM OTHER USERS MAY HELP YOU
Frequently asked .
THESE QUESTIONS FROM OTHER USERS MAY HELP YOU
DOG
LOVER ????
Here are some frequently asked questions from other users that might help you!
Why PetGround is it the best option for my dog?
- These training your puppy to do their business at home
- You have a older dog to someone who starts to have trouble controlling their needs
- You're tired of having to clean the floor every now and then and use soakers
- You pass the most of your time away from home
- Would you like to avoid damage to your carpets, furniture or floors?
- You live in an apartment and you don't have a garden
- You have a garden and you're tired of your dog ruining it.
- You want to prevent your pet from getting cold at night, getting wet when it rains, or freezing when it snows.
- You have low mobility
¿PETGROUND IS IT JUST A SOAKER?
PetGround It's a little piece of nature at home. You can give your dog their own mini-park to enjoy between walks.
¿PetGround replaces walks?
PetGround It is an ecological alternative to disposable and polluting pads.
Of course, if you are tired of your dog peeing on the carpet, give him a PetGround! 😛
What size does my dog need?
PETGROUND STANDARD
Suitable for dogs mini, small and medium.
- Dimensions 60x40cm
Pet Size: up to 7kg - Some examples: Maltese Bichon, Yorkshire Terrier, Shih Tzu, Schnauzer, Poodle, Pekingese, Pomeranian, Chihuahua, Pug, Papillon…
PETGROUND XL
Suitable for dogs medium and large.
- Dimensions 120x40cm
Pet Size: between 8kg – 20kg - Some examples: Water Dog, English Bulldog, Dalmatian, Beagle, Basset Hound, Collie… Also if you have two pets that are going to use PetGround
PETGROUND XXL
Suitable for dogs big and giants.
- Dimensions 80x80cm
Pet Size: more than 20kg - Some examples: Husky, Dogo, Mastiff, Saint Bernard, Chow Chow, Labrador, Golden … Also if you have two pets that are going to use PetGround
WHAT IS THE DIFFERENCE BETWEEN XL/XXL PACK AND XL/XXL REFILL?
- Grass replacement
- Reusable tray with your futures PetGrounds.
As for REPLACEMENT PARTS, these only include the grass.
Is this your first time buying? PetGround XL or XXL for your pet? Choose the package and save!
How does the subscription work? Can I pause it?
You can pause it! Simply log in to your account to pause delivery for as long as you like or to have it delivered to a different location.
Manage your subscription from your account! To pause, cancel, or change your address, you can do so yourself from your account. If you'd like us to help you, please write to us at info@petground.es
How long does it last?
How do I take care of my PetGround?
Avoid placing PetGround in direct sunlight or near heating. This way it will stay fresh for much longer.
Occasionally, spray a little water on the lawn. (Don't water it too much.)
In case of rain, if you have your PetGround on your balcony or in an outdoor location, we recommend that you cover it or move it indoors while it's raining.
Urine is naturally absorbed by the grass. But, if your dog has pooped, Collect the compositions as soon as possible, just as you would in the park.
And to change it? You'll just have to close the box and throw it in the recycling bin!
How do I pick up feces?
If your dog has pooped, collect the compositions as soon as possible, just like you would do in the park.
You don't have to worry about pee, it is absorbed naturally by the grass.
Does it smell a lot?
WHAT HAPPENS IF YOU EAT IT?
- Our grass is 100% natural and does not contain any chemical components.
- In fact, kittens They use the grass when they have some kind of stomach ailment to purge themselves.
- As for rabbits and rodents, Their diet includes grass. That of PetGround they love it!
- It does not contain any chemical components. In addition, It is rich in fiber!
Is it 100% natural grass?
It's a grass that's pleasant to the touch and requires little maintenance and is highly resistant to disease. This grass variety requires little watering, is resistant to trampling, and is highly tolerant of shade and salt water.
It tolerates both high and low temperatures very well. This seed mix adapts perfectly to summer heat, drought, shady areas in the garden, and heavy use.
How do shipments work?
You'll receive an email with your tracking number the next day, which is when your order is recorded and shipped.
You'll receive your fresh order within 24/48 hours! Stay tuned!
Orders are prepared from Monday to Wednesday to avoid weekends. Why? Some courier agencies do not deliver on weekends. To avoid the PetGround is stored or arrives in poor condition, we prefer to avoid weekends this way 🙂
In addition, by concentrating orders in 3 days, we reduce pollution, since we saved gasoline and truck movement for 4 days.
PETGROUND is available from Spain and Portugal (peninsula). We currently do not ship to the Canary Islands, the Balearic Islands, Ceuta, or Melilla.
Who recommends PetGround?
- @eugeniamartinezdeirujo
- @isapantojam
- @trimadredeprincesas
- @alexodogherty
- @andreaguasch
- @nerea_garmendia
- @alexcroquer
- @baloo_brownie
- @lis.lovelycat
- @lagatoteca
- @imbluethepoodle
- @lasmuyperras
- @unavidacongatos
And the most important ones: OUR CLIENTS : )
You can find reviews of this great family on Yotpo. (If you're on a computer, you'll find the reviews tab on your right.) ★REVIEWS)
What happens if there is a problem with my order?
PetGround, being a fresh product, it cannot be returned. However, If the order is in poor condition, you will receive a PetGround new totally free. You just have to send us an email with:
- Order number
- Full name
- Explanation/Reason for the claim
- State photograph of PetGround.So, we'll pass the incident on to all team members and try to improve so it doesn't happen again 🙂
¿PetGround offers training advice?
- Basic guide to using PetGround by size.
- Tips for training your pet
If you need help or your pet is a bit skeptical, don't hesitate to contact us so that we can help you personally.
What other products can I find in PetGround?
besides you PetGround, you will find the Top eco-friendly products for your best friend: Complete food, snacks, toys, hygiene products... and much more!
We continue to expand our catalog so don't hesitate to contact us. contact us to tell us what else you would like to see on our website.
PetGround wants to become the shop reference for ecological products for pets. Because our motto is Take care of your pet without neglecting your planet!
¿PetGround is it only for dogs?
It is valid for dogs, cats, rabbits, rodents and any pet that wants to enjoy their little piece of nature indoors. Whether it's to relieve themselves, play, or just relax!
?? The kittens who live in apartments have no contact with nature. PetGround brings nature home to them. It's a place to lie down, play, de-stress, and helps them avoid getting hairballs in their stomachs.
?? At CONEJOS and rodents love it because they enjoy eating it (It's high in fiber!) Plus, it improves their oral and dental health. And they love jumping and lying on it!
CAT
LOVER ????
Here are some frequently asked questions from other users that might help you!
Why PetGround is it the best option for my CAT?
- Kittens that live in apartments have no contact with the Nature. PetGround brings nature home to you.
- It is a place for de-stress.
- It's grass 100% natural of the best quality.
- Can eat it. In fact, kittens use grass when they have some kind of stomach ailment.
- It does not contain any chemical components. In addition, It is rich in fiber!
- Instinctive. You will come to him just as you would in nature.
- Have DOG?
¡PetGround It is also the alternative to disposable and polluting pads!
Plus, when kittens see their doggy buddy peeing, they can also learn to use it as an alternative to their feline litter box. - Es 100% recyclable
- Plus, it's a cool place to relax and play in the summer 🙂
How does the subscription work? Can I pause it?
You can pause it! Simply log in to your account to pause delivery for as long as you like or to have it delivered to a different location.
Manage your subscription from your account! To pause, cancel, or change your address, you can do so yourself from your account. If you'd like us to help you, please write to us at info@petground.es
How do I take care of my PetGround?
Avoid placing PetGround in direct sunlight or near heating. This way it will stay fresh for much longer.
Occasionally, spray a little water on the lawn. (Don't water it too much.)
In case of rain, if you have your PetGround on your balcony or in an outdoor location, we recommend that you cover it or move it indoors while it's raining.
And to change it? You'll just have to close the box and throw it in the recycling bin!
How long does it last?
Is it 100% natural grass?
It's a grass that's pleasant to the touch and requires little maintenance and is highly resistant to disease. This grass variety requires little watering, is resistant to trampling, and is highly tolerant of shade and salt water.
It tolerates both high and low temperatures very well. This seed mix adapts perfectly to summer heat, drought, shady areas in the garden, and heavy use.
How do shipments work?
You'll receive an email with your tracking number the next day, which is when your order is recorded and shipped.
You'll receive your fresh order within 24/48 hours! Stay tuned!
Orders are prepared from Monday to Wednesday to avoid weekends. Why? Some courier agencies do not deliver on weekends. To avoid the PetGround is stored or arrives in poor condition, we prefer to avoid weekends this way 🙂
In addition, by concentrating orders in 3 days, we reduce pollution, since we saved gasoline and truck movement for 4 days.
PETGROUND is available from Spain and Portugal (peninsula). We currently do not ship to the Canary Islands, the Balearic Islands, Ceuta, or Melilla.
Who recommends PetGround?
- @eugeniamartinezdeirujo
- @isapantojam
- @trimadredeprincesas
- @alexodogherty
- @andreaguasch
- @nerea_garmendia
- @alexcroquer
- @baloo_brownie
- @lis.lovelycat
- @lagatoteca
- @imbluethepoodle
- @lasmuyperras
- @unavidacongatos
And the most important ones: OUR CLIENTS : )
You can find reviews of this great family on Yotpo. (If you're on a computer, you'll find the reviews tab on your right.) ★REVIEWS)
What happens if there is a problem with my order?
PetGround, being a fresh product, it cannot be returned. However, If the order is in poor condition, you will receive a PetGround new totally free. You just have to send us an email with:
- Order number
- Full name
- Explanation/Reason for the claim
- State photograph of PetGround.So, we'll pass the incident on to all team members and try to improve so it doesn't happen again 🙂
What other products can I find in PetGround?
besides you PetGround, you will find the Top eco-friendly products for your best friend: Complete food, snacks, toys, hygiene products... and much more!
We continue to expand our catalog so don't hesitate to contact us. contact us to tell us what else you would like to see on our website.
PetGround wants to become the reference store for organic pet products. Because our motto is Take care of your pet without neglecting your planet!
¿PetGround is it only for dogs?
It is valid for dogs, cats, rabbits, rodents and any pet that wants to enjoy their little piece of nature indoors. Whether it's to relieve themselves, play, or just relax!
?? The kittens who live in apartments have no contact with nature. PetGround It brings nature home to them. It's a place to lie down, play, de-stress, and helps them avoid hairballs in their stomachs.
?? At CONEJOS and rodents love it because they enjoy eating it (It's high in fiber!) Plus, it improves their oral and dental health. And they love jumping and lying on it!
Why PetGround is it the best option for my CAT?
- Kittens that live in apartments have no contact with the Nature. PetGround brings nature home to you.
- It is a place for de-stress.
- It's grass 100% natural of the best quality.
- Can eat it. In fact, kittens use grass when they have some kind of stomach ailment.
- It does not contain any chemical components. In addition, It is rich in fiber!
- Instinctive. You will come to him just as you would in nature.
- Have DOG?
¡PetGround It is also the alternative to disposable and polluting pads!
Plus, when kittens see their doggy buddy peeing, they can also learn to use it as an alternative to their feline litter box. - Es 100% recyclable
- Plus, it's a cool place to relax and play in the summer 🙂
How does the subscription work? Can I pause it?
You can pause it! Simply log in to your account to pause delivery for as long as you like or to have it delivered to a different location.
Manage your subscription from your account! To pause, cancel, or change your address, you can do so yourself from your account. If you'd like us to help you, please write to us at info@petground.es
How do I take care of my PetGround?
Avoid placing PetGround in direct sunlight or near heating. This way it will stay fresh for much longer.
Occasionally, spray a little water on the lawn. (Don't water it too much.)
In case of rain, if you have your PetGround on your balcony or in an outdoor location, we recommend that you cover it or move it indoors while it's raining.
And to change it? You'll just have to close the box and throw it in the recycling bin!
How long does it last?
Is it 100% natural grass?
It's a grass that's pleasant to the touch and requires little maintenance and is highly resistant to disease. This grass variety requires little watering, is resistant to trampling, and is highly tolerant of shade and salt water.
It tolerates both high and low temperatures very well. This seed mix adapts perfectly to summer heat, drought, shady areas in the garden, and heavy use.
How do shipments work?
You'll receive an email with your tracking number the next day, which is when your order is recorded and shipped.
You'll receive your fresh order within 24/48 hours! Stay tuned!
Orders are prepared from Monday to Wednesday to avoid weekends. Why? Some courier agencies do not deliver on weekends. To avoid the PetGround is stored or arrives in poor condition, we prefer to avoid weekends this way 🙂
In addition, by concentrating orders in 3 days, we reduce pollution, since we saved gasoline and truck movement for 4 days.
PETGROUND is available from Spain and Portugal (peninsula). We currently do not ship to the Canary Islands, the Balearic Islands, Ceuta, or Melilla.
Who recommends PetGround?
- @eugeniamartinezdeirujo
- @isapantojam
- @trimadredeprincesas
- @alexodogherty
- @andreaguasch
- @nerea_garmendia
- @alexcroquer
- @baloo_brownie
- @lis.lovelycat
- @lagatoteca
- @imbluethepoodle
- @lasmuyperras
- @unavidacongatos
And the most important ones: OUR CLIENTS : )
You can find reviews of this great family on Yotpo. (If you're on a computer, you'll find the reviews tab on your right.) ★REVIEWS)
What happens if there is a problem with my order?
PetGround, being a fresh product, it cannot be returned. However, If the order is in poor condition, you will receive a PetGround new totally free. You just have to send us an email with:
- Order number
- Full name
- Explanation/Reason for the claim
- State photograph of PetGround.So, we'll pass the incident on to all team members and try to improve so it doesn't happen again 🙂
What other products can I find in PetGround?
besides you PetGround, you will find the Top eco-friendly products for your best friend: Complete food, snacks, toys, hygiene products... and much more!
We continue to expand our catalog so don't hesitate to contact us. contact us to tell us what else you would like to see on our website.
PetGround wants to become the reference store for organic pet products. Because our motto is Take care of your pet without neglecting your planet!
¿PetGround is it only for dogs?
It is valid for dogs, cats, rabbits, rodents and any pet that wants to enjoy their little piece of nature indoors. Whether it's to relieve themselves, play, or just relax!
?? The kittens who live in apartments have no contact with nature. PetGround It brings nature home to them. It's a place to lie down, play, de-stress, and helps them avoid hairballs in their stomachs.
?? At CONEJOS and rodents love it because they enjoy eating it (It's high in fiber!) Plus, it improves their oral and dental health. And they love jumping and lying on it!
CAT
LOVER ????
Here are some frequently asked questions from other users that might help you!
RABBIT LOVER ????
Here are some frequently asked questions from other users that might help you!
Why PetGround is it the best option for my RABBIT / RODENT?
- Bunnies, rodents and many pets that live in apartments have no contact with the Nature. PetGround brings nature home to them.
- It is a place for de-stress.
- It's grass 100% natural of the best quality.
- Can eat it. It does not contain any chemical components. In addition, It is rich in fiber!
- Help your digestive health
- help one dental health optimal thanks to the movement of the mouth when eating it.
- Instinctive. You will come to him just as you would in nature.
- Es 100% recyclable
- Also, it's a cool place to relax and play in the summer 🙂
How does the subscription work? Can I pause it?
You can pause it! Simply log in to your account to pause delivery for as long as you like or to have it delivered to a different location.
Manage your subscription from your account! To pause, cancel, or change your address, you can do so yourself from your account. If you'd like us to help you, please write to us at info@petground.es
How do I take care of my PetGround?
Avoid placing PetGround in direct sunlight or near heating. This way it will stay fresh for much longer.
Occasionally, spray a little water on the lawn. (Don't water it too much.)
In case of rain, if you have your PetGround on your balcony or in an outdoor location, we recommend that you cover it or move it indoors while it's raining.
And to change it? You'll just have to close the box and throw it in the recycling bin!
How long does it last?
Is it 100% natural grass?
It's a grass that's pleasant to the touch and requires little maintenance and is highly resistant to disease. This grass variety requires little watering, is resistant to trampling, and is highly tolerant of shade and salt water.
It tolerates both high and low temperatures very well. This seed mix adapts perfectly to summer heat, drought, shady areas in the garden, and heavy use.
How do shipments work?
You'll receive an email with your tracking number the next day, which is when your order is recorded and shipped.
You'll receive your fresh order within 24/48 hours! Stay tuned!
Orders are prepared from Monday to Wednesday to avoid weekends. Why? Some courier agencies do not deliver on weekends. To avoid the PetGround is stored or arrives in poor condition, we prefer to avoid weekends this way 🙂
In addition, by concentrating orders in 3 days, we reduce pollution, since we saved gasoline and truck movement for 4 days.
PETGROUND is available from Spain and Portugal (peninsula). We currently do not ship to the Canary Islands, the Balearic Islands, Ceuta, or Melilla.
Who recommends PetGround?
- @eugeniamartinezdeirujo
- @isapantojam
- @trimadredeprincesas
- @alexodogherty
- @andreaguasch
- @nerea_garmendia
- @alexcroquer
- @baloo_brownie
- @lis.lovelycat
- @lagatoteca
- @imbluethepoodle
- @lasmuyperras
- @unavidacongatos
And the most important ones: OUR CLIENTS : )
You can find reviews of this great family on Yotpo. (If you're on a computer, you'll find the reviews tab on your right.) ★REVIEWS)
What happens if there is a problem with my order?
PetGround, being a fresh product, it cannot be returned. However, If the order is in poor condition, you will receive a PetGround new totally free. You just have to send us an email with:
- Order number
- Full name
- Explanation/Reason for the claim
- State photograph of PetGround.So, we'll pass the incident on to all team members and try to improve so it doesn't happen again 🙂
What other products can I find in PetGround?
besides you PetGround, you will find the Top eco-friendly products for your best friend: Complete food, snacks, toys, hygiene products... and much more!
We continue to expand our catalog so don't hesitate to contact us. contact us to tell us what else you would like to see on our website.
PetGround wants to become the shop reference for ecological products for pets. Because our motto is Take care of your pet without neglecting your planet!
¿PetGround is it only for dogs?
It is valid for dogs, cats, rabbits, rodents and any pet that wants to enjoy their little piece of nature indoors. Whether it's to relieve themselves, play, or just relax!
?? At CONEJOS and rodents love it because they enjoy eating it (It's high in fiber!) Plus, it improves their oral and dental health. And they love jumping and lying on it!
?? The kittens who live in apartments have no contact with nature. PetGround It brings nature home to them. It's a place to lie down, play, de-stress, and helps them avoid hairballs in their stomachs.