PRIVACY POLICY

Last update: January 21, 2023

En PetGround We know how important your privacy is to you, and we commit to treating it with absolute diligence and transparency in the following agreement.
Your data will be used solely to improve your experience on our website and offer you the best possible service.

By clicking the Accept button, you agree to the collection and use of data detailed in the following document.

 

 

“Privacy and data protection policy of PETGROUND SL”

PETGROUND SL respects and cares for your personal data, guaranteeing your rights. If you deal with PETGROUND SL as a client, consumer or simply as a member of the general public, has the right to the protection of your personal data.

This data will include: your name, phone number, email address, shipping address, and banking information.
In this General Privacy and Data Protection Policy of PETGROUND SL (hereinafter, "this Policy") describes what personal data is collected, how and why we collect your personal data, how we manage it, with whom we share it, how we protect it, and the processing decisions you can make regarding your personal data.

This Policy applies to the processing of your personal data in connection with various services, tools, applications, websites, portals, (online) sales promotions, marketing activities, sponsored social media platforms, etc., in the context of our activity of supplying natural grass pet boxes (hereinafter "the Activity").
Whenever your personal data is necessary and collected for the performance of the activity described above, you will be notified through the privacy notices.

This Policy applies to all your personal data collected by PETGROUND, SL and those referred to in this Policy, so that, by accepting it, you agree that we process your data in the manner and under the conditions set out below.

 

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

Identity of the person in charge
PetGroundSL
Tradename
PetGroundSL
CIF: B88276985

Director
c/Leopoldo Alas Clarín. 4. 3ºE.
Email address (subject “Data Protection”)
info@petground.es
Activity
Pet products

 

2. WHO CAN YOU CONTACT IF YOU HAVE QUESTIONS OR REQUESTS?

The data protection contact point PETGROUND SL has a data protection contact person so you can contact them with any questions or requests related to our company's policy, privacy notices, and the processing of your personal data.
For any questions, requests or complaints related to the application of this Policy or to exercise your rights, as described in this Policy, you can contact us at the Data Protection Contact Point: info@petground.is.
To exercise your rights, you must provide a copy of your NIF/DNI/CIF for identification.

 

3. PRINCIPLES ACCORDING TO THE EUROPEAN DATA PROTECTION REGULATION

We value the personal data you have entrusted to us and are committed to treating it in accordance with the following principles: PETGROUND SL applies:

  • Legality: We will only collect your Personal Data for specific, explicit and legitimate purposes, and we will not process your Personal Data in a manner incompatible with those purposes.
  • Lawfulness: In accordance with Article 6 of the General Data Protection Regulation, your personal data will be processed provided that you expressly consent to the processing of said data as a form of outsourcing your free and informed consent. Your personal data may be necessary to enter into a contract, agreement, or service to which the data subject is a party, to comply with legal obligations, to protect the vital interests of the data subject and another natural person, to perform a task carried out in the public interest or in the exercise of official authority vested in the controller, or to satisfy the legitimate interests pursued by the controller when these do not infringe the fundamental rights and freedoms of the data subject or the protection of his or her personal data.
  • Loyalty and transparency: In accordance with Article 5 of the General Data Protection Regulation as a manifestation of transparency, proof of which is that the interested party is informed of the existence of the processing operation and its purposes.
  • Data minimization: We limit the collection of personal data to what is strictly relevant and necessary for the purposes for which it was collected.
  • Limitation of Purpose: We will only collect your personal data for specific, explicit, and legitimate purposes, and we retain it in the manner in which we process it.
  • Precision: We will keep your personal data accurate and up to date.
  • Data Security: We apply appropriate technical and organizational measures to ensure an adequate level of security, taking into account the risks and nature of the data, in order to prevent its disclosure or unauthorized access, as well as any loss or alteration. In short, any form of unlawful processing.
  • Access and Rectification: Any client, consumer, or any person who, having given their consent for data collection, wishes to request any management of the processing, is recognized and may exercise the following rights: access, rectification, objection, deletion, restriction of processing, portability, and the right not to be subject to individualized decisions. These rights will be free of charge, and said request will be corrected within one month, which may be extended for another two months in exceptional circumstances such as the number of requests, complexity, or other similar circumstances. Section 14 of this document provides information on how to exercise these rights and the means and channels through which we will process your request.
  • Principle of limitation of the conservation period: The data will be kept for the time necessary and for the purposes of processing without undue delay, and during which time the data of the users and clients will be available to them upon request.
  • International transfers: We do not carry out international data transfers, but if they do, we will ensure that all personal data transferred outside the European Union is adequately protected and complies with the laws of the country and the European Union.
  • Third parties: We will ensure that access to and transfer of personal data to third parties will be carried out in accordance with applicable laws and regulations and with appropriate contractual guarantees.
  • Direct Marketing and Cookies: We will ensure compliance with applicable legislation regarding advertising and cookies.

 

4. PROCESSING OF YOUR PERSONAL DATA: WHAT PERSONAL DATA DO WE COLLECT?

Whenever we request your Personal Data, you will be informed of what we collect through a Privacy Notice specifically generated so that you can give us your express consent for such collection and processing.
There is data that must be collected and stored in accordance with current legislation and about which you will be informed.

 

5. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

We only process your personal data for specific, explicit, and legitimate purposes, and we will not process your personal data in a manner incompatible with those purposes.
This purpose may be the execution of an order you have placed, the improvement of your visit to one of our websites or portals, the improvement of our products and services in general, the offer of services or applications, communications and marketing actions, etc
The purpose of each processing of your personal data will be clearly defined in the specific privacy notice related to that particular processing, which can be accessed through the electronic medium through which you are informed (website, application, etc.).

 

6. KEEP YOUR PERSONAL DATA ACCURATE AND UP-TO-DATE

It is important for us to keep your personal data up to date. Please inform us of any changes or errors in your personal data as soon as possible by contacting us at the Data Protection Contact Point: info@petground.es
We will take reasonable steps to ensure that any incorrect information about your data is removed or amended.

 

7. ACCESS TO YOUR PERSONAL DATA

You may access the personal data we hold about you upon request by contacting the Data Protection Contact Point: info@petground.es and, if such personal data is inaccurate or incomplete, to request rectification or cancellation of such personal data.

 

8. DURATION OF DATA PROCESSING

In accordance with data protection legislation, your data will be retained for as long as necessary to comply with applicable law or for the purposes for which it is processed, as explained throughout this Policy.
For information on how long personal data will be stored before being deleted from our systems and databases, please contact us at the Data Protection Contact Point: info@petground.es

 

9. DATA SECURITY

PETGROUND SL has a set of technical and organizational security measures to protect your Personal Data against illegal or unauthorized access or use, as well as against accidental loss or damage to its integrity.
These have been designed taking into account the infrastructure of PETGROUND SL and the programs and processes it uses, the potential impact on your privacy, and the possible consequences of a failure in security systems in accordance with current industry standards and practices.

Your personal data may only be processed by a third party if the Data Processor undertakes to adopt the necessary technical and organizational measures to comply with the commitment to data security, thereby protecting the confidentiality, integrity, and availability of such data.

 

10. USE OF COOKIES AND SIMILAR SERVICES

This policy does not apply to third-party websites, including those accessed through this website.

Our website uses cookie technology to understand how our website is used, thereby facilitating website navigation, distinguishing you from other users, identifying problems with our website usage, and, ultimately, providing the most satisfying experience possible.

Consent to the use of cookies will allow us to obtain more information about your preferences and thus be able to adapt our services to the interests of our users and customers.

 

10.1. WHAT ARE COOKIES?

A small piece of text that the websites you visit send to your browser, which stores it and allows us to access it. This allows us to adapt the website's use to your preferences, allowing you to manage your preferences by accepting or rejecting cookies through your browser settings. Your browser's "Help" button will provide you with additional information on how to configure your browser.
Among the most important functions of the cookies used on our website, we highlight:

  • Control the user so that when they enter their username and password, it is stored for easier access on subsequent visits.
  • Obtain information about the user's browsing habits
  • Protect account security

 
Cookies on our website:
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11. COMMUNICATION OF PERSONAL DATA

This website does not transfer data to third parties except:

  • As required by law or as legally necessary to protect PETGROUND SL
  • To comply with the law, requests from authorities, court orders, legal proceedings, reporting obligations, and the submission of information to authorities, etc.
  • To verify or enforce policies and agreements of PETGROUND SL
  • To protect the rights, property, or safety of PETGROUND SL and its clients.
  • To ship the product to the indicated address.
  • To perform metrics through Google Analytics and improve the user experience.

 

12. TRANSFERS OUTSIDE THE EU

Your personal data will not be transferred to recipients outside the European Union and, if this were to happen and said countries do not have the security measures and guarantees of our legislation, PETGROUND SL is committed to implementing appropriate security measures and controls to adapt the level of security we offer.
In addition, if this is the case, the user will be notified through a separate privacy notice that will be included in the communication media of PETGROUND SL and its website, such as in emails, offers or any means or communication channel that mediates between the user and PETGROUND SL

 

13. LEGAL INFORMATION

The requirements of this Policy complement, and do not replace, any other requirements under applicable data protection legislation. In the event of a conflict between what is stated in this Policy and the requirements of applicable data protection law, the applicable data protection law will prevail.
PETGROUND SL may modify this Policy at any time. When this occurs, we will notify you of any changes and ask you to reread the most recent version of our Policy and confirm your acceptance. You can also check this Policy periodically on our website, where it will be visible.

 

14 RIGHTS

14.1. RIGHT OF ACCESS
Article 15 of the General Data Protection Regulation recognizes the data subject's right to know whether or not their personal data is being processed, the purposes of the processing, the categories of data, the recipients, the source of the data, the retention period, and the criteria for determining that retention period. Thus, the data controller will provide a copy of the personal data being processed electronically upon submission of the request.
They may also request from the person responsible: rectification, deletion or limitation of data and processing.
In order to make it easier for the user to exercise this right, we provide the form that you must complete for your request through the following link:
https://www.aepd.es/media/formularios/formulario-derecho-de-acceso.pdf

 

14.2 RIGHT OF RECTIFICATION AND DELETION

Articles 16 and 17 of the General Data Protection Regulation establish that, regarding the rectification and deletion of personal data, the client or user may request rectification of their personal data because they consider it to be inaccurate, or that it be completed or deleted because it is no longer necessary for the purposes for which it was collected and processed.

In order to make it easier for the user to exercise this right, we provide the form that you must complete for your request through the following link:

https://www.aepd.es/media/formularios/formulario-derecho-de-rectificacion.pdf
https://www.aepd.es/media/formularios/formulario-derecho-de-supresion.pdf

 

 

14.3 RIGHT TO LIMITATION OF TREATMENT

The data subject shall have the right to obtain from the controller restriction of processing of their personal data whenever they contest the accuracy of their personal data. That is, data may only be processed, with the exception of storage, with the data subject's consent, for the exercise or defense of legal claims, to protect the rights of another natural or legal person, or for reasons of public interest of the Union or a particular Member State. Furthermore, the data subject shall be informed by the controller before such restriction is lifted.
In order to make it easier for the user to exercise this right, we provide the form that you must complete for your request through the following link:
https://www.aepd.es/media/formularios/formulario-derecho-de-limitacion.pdf

 

14.4 RIGHT TO DATA PORTABILITY

Article 20 of the General Data Protection Regulation recognizes the right of the data subject to receive the personal data concerning them, that is, to have it transmitted directly from one controller to another, whenever technically feasible, in a structured, commonly used, and machine-readable format, without hindrance from the controller to whom the data was provided, when consent has been expressly outsourced or through a contract.
In order to make it easier for the user to exercise this right, we provide the form that you must complete for your request through the following link:
https://www.aepd.es/media/formularios/formulario-derecho-de-acceso.pdf

 

15. CATEGORY OF DATA COLLECTED

The data collected will be stored in different files for the purpose of organizing and processing them efficiently, maintaining security levels appropriate to their sensitivity.
The data collected will be stored in:

  • Non-automated files: These will collect data sets non-automatically on physical media.
  • Automated files: These automatically fill in data and are managed using programs, computer equipment, and other similar equipment.

These in turn must be protected according to their relevance by different levels of security as described in the Privacy Policy, which you can access through our website.