PRIVACY POLICY

Last update: January 21, 2023

En PetGround We understand how important your privacy is to you, and we commit to the following agreement to treat it with absolute diligence and transparency. Your data will be used solely to improve your experience on our website and offer you the best possible service.

By clicking the Accept button, you agree to the collection and use of data detailed in the following document.

Privacy and data protection policy of PETGROUND SL

PETGROUND SL respects and cares for your personal data, guaranteeing your rights. If you deal with PETGROUND SL as a client, consumer or member of the general public, has the right to the protection of your personal data.

This data may include your name, telephone number, email address, shipping address, and banking information. This Policy describes what data is collected, how it is managed, with whom it is shared, and how you can exercise your rights.

This applies to data processing across all our services, websites, social media, and commercial communications within the scope of our business: the supply of natural grass pet boxes.

1. Who is responsible for the processing of your personal data?

  • Identity: PetGroundSL
  • Tax ID: B88276985
  • Address: c/Leopoldo Alas Clarín. 4. 3ºE
  • Email: info@petground.es (subject: “Data Protection”)
  • Activity: Pet products

2. Who can you contact if you have questions?

For any questions or requests related to your data, you can write to info@petground.es. To exercise your rights, you must provide a copy of your ID/NIF/CIF for identification.

3. Principles in accordance with the European Data Protection Regulation

  • Legality: Collection for specific and legitimate purposes.
  • Legality: Only with consent or legal justification.
  • Loyalty and transparency: Clear treatment information.
  • Data minimization: Only the necessary ones.
  • Limitation of purpose: Use for the original purpose.
  • Precision: Up-to-date and accurate data.
  • Safety: Technical and organizational protection measures.
  • Access and rectification: Right to modify, access, delete or limit the use of your data.
  • Time limitation: Preservation for as long as necessary.
  • International transfers: They are not carried out except under legal guarantees.
  • Third parties: Only on a legal basis and contractual guarantees.
  • Marketing and cookies: In accordance with current regulations.

4. What personal data do we collect?

Those that are strictly necessary. Each collection will be reported through privacy notices.

5. For what purposes do we process your data?

To fulfill orders, improve user experience, send promotions, offer services, respond to inquiries, etc. This will always be specified in the corresponding privacy notice.

6. Keep your data up to date

It is the user's responsibility to notify changes. You can do so by writing to info@petground.es

7. Access to your personal data

You can request access, rectification, or deletion of your data at any time by writing to our email.

8. Duration of treatment

Data will be retained only for as long as legally required or necessary for the purposes of processing. For further details, please contact our Data Protection Office.

9. Data security

We have technical and organizational security measures in place to prevent unauthorized access or loss of information.

10. Use of cookies and similar services

We use cookies to improve navigation, user experience, and measure usage statistics.

10.1. What are cookies?

These are fragments of text stored in the browser. They allow preferences, sessions, and browsing habits to be remembered.

  • Save username and password
  • Get browsing habits
  • Protect account security

Cookies on our website: [render_cookies_list]

11. Communication of personal data

We do not share data with third parties except:

  • Legal obligation
  • Protection of legal rights
  • Shipping of products
  • Analytical measurement (Google Analytics)

12. Transfers outside the EU

We do not carry out international transfers. If such transfers occur, we will inform you in advance and apply safeguards in accordance with the GDPR.

13. Legal information

This policy supplements, not replaces, current regulations. In the event of a conflict, the law prevails. It may be modified and the user will be notified.

14 Rights

14.1. Right of access

Consult what personal data is stored, its use, storage, and recipients.
Login form

14.2. Right to rectification and deletion

Request corrections or deletion of incorrect or unnecessary data.
Rectification |
Erasure

14.3. Right to restriction of processing

Temporarily limit data processing.
Limitation Form

14.4. Right to portability

Receive the data in digital format or transfer it to another controller.
Portability form

15. Category of data collected

  • Non-automated files: physical support.
  • Automated files: managed by digital programs or systems.

Both will be protected according to their sensitivity level.