TERMS AND CONDITIONS

1. LEGAL INFORMATION AND ACCEPTANCE

Please read carefully the Terms and Conditions contained in this document, as these provisions regulate the service of this website (hereinafter, the "page" or the "website") that PETGROUND SL, hereinafter PetGround makes available to users and, therefore, governs the contracting policy and general conditions of use of this company. We recommend that you read this document regularly, as the terms of use for this website may change.

However, certain users or services are subject to particular conditions that replace, complete or modify the terms and conditions established here and about which the user will be informed independently and which must be accepted before completing the provision of the service.

Throughout this page, the terms “we”, “our” and “PetGround" refer to PETGROUND SL and any of its subsidiaries, if any, and are used in the most appropriate manner according to the context.

PETGROUND SL, with registered office at c/Leopoldo Alas Clarín 4, Madrid and CIF number B88276985, is registered in the Mercantile Registry of Madrid.
Email: info@petground.es

Access to the website is free except for the cost of the general Internet connection.

The use of the website attributes the status of user of the page (hereinafter, the 'User') and implies acceptance of all the conditions included in this Legal Notice.

The provision of the website service has a limited duration to the moment in which the User is connected to the page or to any of the services provided through it.

 

2. WEBSITE PRIVACY POLICY

Any material or personal data sent to the website of PetGround. is covered by the company's privacy policy and the personal data protection regulations set forth in the Privacy Notice found on this website.

 

3. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All copyrights, website content and other intellectual property rights, including but not limited to texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphic design and source codes (hereinafter, the "Contents"), are the intellectual property of PetGround or third parties. Therefore, they are not considered transferred nor is the right to be used recognized except to the extent necessary for the use of the website. These contents incorporated into the website belong to PetGround and the use or abuse of these is prohibited unless the website indicates otherwise in specific content.

 

4. CONDITIONS OF USE OF THE PORTAL

4.1 GENERAL

The User is obliged to make correct use of the website in accordance with the law, the terms and conditions policy and other notices generated on the page, responding to PetGround and against third parties for its negligent use and must compensate for any damages and losses arising from this.

Likewise, the malicious use of the website, damaging the interests, property or rights of other Users of PetGround or any other third party is expressly prohibited.
It is prohibited to carry out activities or acts that may be considered inappropriate or likely to be declared illegal under current legislation. Expressly and for information purposes, not being in any way a closed catalogue, we mention the following:

  • Conduct that violates the website's privacy policy and current data protection legislation. The website has a Legal Notice regarding its privacy policy, which users must also comply with and ensure that they do not be negligent in their use.
  • Defame or slander individuals, legal entities, employees or the company itself PetGround These behaviors violate the constitutional right to honor, privacy, good name, and any other right that may be attacked under current legislation.
  • Post or transmit unauthorized material that is in accordance with the policy of PetGround may be construed as inappropriate or violate the copyright, intellectual property rights, or the characteristics of other users or companies. Furthermore, posting or transmitting any content that may be considered racist, threatening, pornographic, or otherwise illegal under the law is expressly prohibited.

4.2 LINKS TO OTHER WEB PAGES

The links on the website of PetGround They may direct you to other websites of companies other than ours and in respect of which PetGround will not be responsible for their content, accuracy, or operation. Therefore, we recommend that you carefully read the terms and conditions of these pages and their legal and privacy notices, as they may not be identical or even similar to those on our website.

In accordance with the legislation on Information Society Services and Electronic Commerce, Law 34/2.002, of July 12, establishes that the provider of intermediation services will only be responsible for the services included in this section to the extent in which you have knowledge of the content that is generated or shared therein.

Therefore, the user who introduces links on the website must ensure compliance with this document and all those that bind and govern PetGround without the fact of claiming ignorance being able to avoid the responsibilities generated by the negligent attitude of the user.

4.3 CONTENTS

The User undertakes to use the Contents in accordance with the Law, hereby documents, conditions, regulations and instructions that may be applicable and also waives the following terms:

  • Reproduce, copy, distribute, make available, publicly communicate, transform or modify the Contents except in cases authorized by law or expressly consented to.
  • Reproduce or copy for private use any Content that may be considered Software or Database in accordance with current legislation on intellectual property, data protection, information society services, and other matters involving the communication and dissemination of the website's content.
  • Extract and/or use the contents of the website PetGround and, expressly and for informational purposes only, without being considered a closed catalogue, all information that may be classified as data.

Despite our efforts to provide and use means that ensure the accuracy, competence, and other characteristics that we ensure the content has, we assume no responsibility if it does not meet these qualities. This is because in some cases this accuracy does not depend on us. Therefore, the responsibility of PetGround for orders through our website is limited to the purchase price given that the characteristics of the products are found in the instructions for use of said products while PetGround is limited to the marketing of said products and services.

Access to the website does not commit you to PetGround to verify the truthfulness, accuracy, suitability or currency of the information provided, since the contents of this page are of a general nature to the extent permitted by law.

We also reserve the right to restrict, suspend, or cancel access to the website, part of it, or its materials at any time without prior notice.
PetGround, the website and third parties collaborating in the creation, production and distribution are exempt from any liability for direct or incidental, indirect or any other damages, nor for costs, losses or liabilities arising from changes to or use of the content of our website or any other website you access through ours.

PetGround will not be responsible for updating the content of the page, materials, and services available. As stated at the beginning of this document, the page and, therefore, its materials, are subject to modifications, and the company cannot be held responsible for these procedures. Therefore, we recommend that users access this terms of use policy so that, if any changes have been made, they can be informed of the new conditions.

Nor will it be responsible PetGround access, use or downloads of materials from the website being the exclusive will of the user and, therefore, at his/her own risk and account, and no liability can be claimed from PetGround for any adverse effects that may arise from these actions.
Access to the website does not imply the obligation to PetGround to control the absence of viruses or any computer element that could cause damage to the user's equipment, since the possession of programs and tools that prevent their transmission must be at the user's expense.
Therefore, we are not responsible for any damage that may be caused to said equipment or to third parties.

 

4.4 DATA COLLECTION

Without prejudice to the provisions of the privacy policies accessible from the website in accordance with the data protection law, our website offers certain services for which the completion of personal data is necessary to be able to provide the service. For example, in terms of marketing and shipping products or for the purposes of maintaining communication channels to manage services.
Therefore, we understand how it cannot be otherwise that the information that the User fills out on the page and through forms generated on it are truthful and we commit ourselves as indicated in our privacy policy and the protection of data that will be used in accordance for the purpose strictly necessary to provide the service.
Likewise, the user must be responsible for keeping the information updated and communicating any changes in it, with the user himself being responsible if it is not true or incomplete and for any damages that may be caused to him or herself or to third parties as a consequence of this.

 

4.5 SERVICE AVAILABILITY

Access to the website is subject to access to the Internet and communications networks and, therefore, PetGround will not be liable for any damages resulting from a failure in the Internet connection service or other networks necessary for access to this website.

5. E-COMMERCE

5.1. CAPACITY

By placing an order through the website you are guaranteeing that you have the legal capacity to enter into binding contracts and that you are over 18 years of age.

 

5.2. CONTRACTUAL FORMALIZATION

The contract will be legally binding and will generate rights and obligations when:

  • Confirm the purchase of products
  • PetGround confirmed that we will sell the product to him
  • We'll receive your payment and confirmation of the selected products, approximate delivery date, and your order ID.
  • If you wish to modify the order once payment has been completed, you must contact us using the following email address: info@petground.es

We reserve the right to refuse to sell any product without providing you with the reason for our decision. However, you will receive a notification through our e-commerce communication channels informing you that we will not process your order.

 

5.3. PRICE AND AVAILABILITY

If the product is out of stock but it is expected that it will be replaced in a period of less than 15 days, a notice will be generated informing you about this circumstance and you will be given the opportunity to continue with the purchase.
In this case, failure to comply with the established delivery deadlines will be considered an exceptional circumstance and PetGround will not be responsible for such delay. However, you can request information about the status of your order by sending an email to info@petground.es
Regarding the prices of products and services, it is expected that these may change prices, however, orders already placed will not be affected by such modification.

 

6. PAYMENT

PetGround uses PayPal, to provide the most secure experience.
PayPal uses connection encryption during the transmission of banking data over the network, providing security before, during, and after the purchase.
If you purchase with PayPal and your item doesn't arrive, we'll refund your full purchase price. Buyer Protection covers purchases made with PayPal and also applies to payments made directly from our website.

If payment cannot be made, you will be notified of this circumstance, including security issues, suspected fraud, and other illegal conduct that may be detected or considered suspicious.
For more information about PayPal security, visit www.paypal.com/security

 

7. DELIVERY

We can deliver to the countries listed in the shipping address on the checkout page (Spain and Portugal). However, to inquire about possible deliveries to other locations, please contact us. PetGround at the following email address: info@petground.es
When you receive your order confirmation, you will be informed of the approximate delivery date. Shipments will be made periodically on Mondays, Tuesdays, and Wednesdays of each month (subject to possible rain that may prevent delivery of the turf). Orders placed after 09:00 a.m. will be delivered the following day within 24-48 hours. If the turf is not in stock but is expected to be available soon, we will inform you of this circumstance, and if you proceed with the purchase, the delivery date may vary accordingly.

If we are unable to deliver the product due to an incorrect address or because we cannot find anyone at the destination to accept the order, we will leave a note indicating that the delivery was unsuccessful and the contact information where the product can be collected or inquired about when it will be ready to be delivered if requested by the user.

If the delivery process is delayed due to the user's negligence, an additional charge may be made for this purpose.

Furthermore, we are not responsible for delays or suspension of services due to force majeure, including but not limited to: continuous days of rain affecting the condition of the turf, strikes, fires, natural disasters, epidemics, inability to use transportation or communications, or because legislation prohibits it.

These impeded periods in which the service cannot be performed will not be counted as such and the period to fulfill the obligation to deliver the good or service will be extended.

 

8. CANCELLATION AND REFUND

As it is a perishable product, the order can only be cancelled or changed at the time of delivery and within the following 24 hours if it shows signs of poor condition. However, this must be reported in writing and a photograph showing its poor condition must be sent to the following email address: info@petground.es. The product must be complete and in the same condition as when received. The product will be examined, and if there are signs of use, the return will not be processed.

During the winter, the grass may appear yellowish due to atmospheric conditions. This does not in any way diminish the quality of the grass, as it retains all its properties and maintains the same effect on the animal, which will continue to relieve itself on the grass throughout the four seasons of the year. Therefore, this color is considered completely normal and will not be a reason for return.

Since the grass is 100% natural and grown in the field, it is understandable that certain insects or bugs may appear, a living testament to its freshness and naturalness. These elements are completely harmless to your pet, and therefore will not be a reason for return.

In the event of your pet's illness directly related to the grass (this does not apply to vomiting caused by ingestion of grass, as this is a common practice for animals to purge their stomachs), the product and veterinary costs will only be reimbursed in cases where it is proven that the grass is the sole cause of the animal's illness, that it was previously infected, and that there was no misuse or negligence on the part of the user. In such cases, several similar situations must occur, since the grass is the same for all pets. Therefore, we are not responsible if your pet has a special allergy to our grass species that you have not considered.

If you cancel the order before delivery, we will refund the amount on the card with which you made the payment, less the shipping costs incurred and less the cost of collecting the product.

 

9. NOTICES

Communications with PetGround must be made through the following email address: info@petground.es, providing identification details and the reason. You will receive a response through this same means within three days of receiving the email.

 

10 DATA PROTECTION

This website complies with the terms of the legislation on data protection and you can find information about it in the section of the website called “Privacy Policy”.

 

11. REPORTING ILLEGAL AND INAPPROPRIATE ACTIVITIES

This website is aware of the risks and harms of the Internet and, as a result, monitors the content published on it to the extent possible. However, if the user becomes aware of any illegal, harmful, violent, immoral, or public order-improper, degrading, or similar content that may damage the reputation of individuals or legal entities on our website, they may contact us through the website or by email at info@petground.es